Privacy Policy
Effective Date: June 18, 2026
Last Updated: August 13, 2026
Gujarat Delivery Service ("GDS", "we", "us", "our") operates the GDS mobile application and website gujaratdeliveryservice.com (together, the "Platform"), a local food delivery marketplace currently operating in [City Name], Gujarat, with plans to expand to additional cities. This Privacy Policy explains how we collect, use, store, and protect information when you ("you", "Customer") use the Platform to order food.
By using the Platform, you agree to the collection and use of information as described in this Policy.
1. Information We Collect
1.1 Information you provide directly
Name and mobile number (used for OTP-based login/registration)
Delivery address(es)
Order details (items, restaurant, special instructions)
Communications with our support team
1.2 Information collected automatically
Live location data — used to show nearby restaurants, calculate delivery distance/time, and track your order in real time once placed
Device information — device ID, device model, operating system, and app version, used for security, troubleshooting, and fraud prevention
Usage analytics — how you interact with the app (screens visited, features used, crash logs), used to improve app performance and user experience
1.3 Payment information
When you pay online, payments are processed through our payment gateway partner, Razorpay. GDS does not store your card, UPI, or net-banking credentials on its own servers — this data is handled directly by Razorpay in accordance with RBI and PCI-DSS security standards. We only receive confirmation of payment success/failure and a transaction reference ID.
2. How We Use Your Information
We use the information collected to:
Create and manage your account
Process and deliver your orders
Enable real-time order tracking
Send order updates, offers, and service notifications (via SMS, push notification, WhatsApp, or email)
Provide customer support and resolve complaints
Improve app performance, detect bugs, and prevent fraud or misuse
Comply with legal obligations under applicable Indian law
3. Sharing of Information
We share your information only where necessary to fulfil your order or operate the Platform:
With the restaurant fulfilling your order (name, order details, delivery address)
With the delivery partner assigned to your order (name, phone number, delivery address, live location for navigation)
With Razorpay for payment processing
With law enforcement or regulators where required by law, court order, or government request
We do not sell your personal information to third parties for marketing purposes.
4. Data Storage & Security
We take reasonable technical and organisational measures to protect your data against unauthorised access, alteration, or disclosure, in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data for as long as your account is active, or as needed to provide services, resolve disputes, and comply with legal obligations. You may request deletion of your account and associated data by contacting us (see Section 8), subject to any records we are legally required to retain.
6. Your Rights
You may:
Access and update your profile information within the app
Request a copy of the personal data we hold about you
Request correction or deletion of your data, subject to legal retention requirements
Withdraw consent for location access or notifications via your device settings (note: this may limit app functionality)
7. Location Permission
Live location access is required for core Platform functionality (finding nearby restaurants, accurate delivery, order tracking). You may disable location access via your device settings, but this will significantly limit your ability to use the Platform.
8. Children's Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via the app or website. Continued use of the Platform after changes constitutes acceptance.
10. Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and rules made thereunder, the Grievance Officer for GDS is:
Gujarat Delivery Service
Gondal, Gujarat, India
Email: gujaratdeliveryservice@gmail.com
Phone: +91 7096250543
For any privacy-related questions, complaints, or data requests, please contact us using the details above. We aim to respond within 30 days.
