Terms & Conditions — Restaurant Partners
Effective Date: August 13, 2026
Last Updated: August 13, 2026
These Terms & Conditions ("Terms") govern the participation of restaurants and food businesses ("Restaurant Partner", "you") on the Gujarat Delivery Service ("GDS", "we", "us", "our") Platform. By registering as a Restaurant Partner, you agree to be bound by these Terms.
1. Nature of Relationship
GDS acts as a technology marketplace connecting your restaurant with Customers and facilitating delivery through its own Delivery Partners. This relationship is that of independent business partners; nothing in these Terms creates an employment, agency, or partnership relationship between GDS and you.
2. Onboarding & Listing
You must provide accurate business information, menu details, pricing, and applicable licences (e.g., FSSAI registration) as part of onboarding.
GDS reserves the right to verify submitted information and to reject, suspend, or remove any listing that does not meet its onboarding or quality standards.
You are responsible for keeping your menu, pricing, and availability status (open/closed, item in-stock/out-of-stock) up to date on the Vendor Panel at all times.
3. Orders
You agree to accept or reject incoming orders promptly through the Vendor Panel.
Once you accept an order, you agree to prepare it accurately and within the estimated preparation time communicated to the Customer.
You are responsible for the quality, hygiene, accuracy, and safety of all food items prepared and handed over for delivery, in compliance with applicable food safety laws (including FSSAI regulations).
Repeated order rejections, cancellations after acceptance, or delays may affect your visibility/ranking on the Platform and could lead to suspension.
4. Pricing & Commission
You are free to set your own menu prices, subject to GDS's platform guidelines.
GDS charges a commission on orders fulfilled through the Platform, as communicated to you separately during onboarding or via the Vendor Panel. GDS aims to keep commissions fair and transparent, with no hidden fees.
Any changes to the commission structure will be communicated to you in advance.
5. Payouts
Restaurant Partners are paid on a weekly payout basis.
Payouts are made directly by GDS via bank transfer or cash, processed outside of the Razorpay gateway (which is used only for customer-facing payments).
Payout amounts reflect completed orders for the relevant period, net of applicable commission, and any deductions for verified refunds/complaints attributable to your restaurant.
GDS reserves the right to withhold payout for a specific order pending investigation of a valid Customer complaint (e.g., wrong/missing item, food safety issue) attributable to your restaurant.
6. Cancellations & Refunds Attributable to Restaurant Partners
Where an order is cancelled, refunded, or disputed due to an error on your part (e.g., wrong item, food quality issue, unreasonable delay in acceptance/preparation, or repeated unavailability despite being marked "open"), the corresponding amount may be deducted from your payout, and GDS reserves the right to pass on the refund cost to you.
7. Suspension & Termination
GDS may suspend or terminate your Restaurant Partner account for reasons including but not limited to:
Repeated order cancellations, poor food quality, or hygiene complaints
Providing false business or licensing information
Fraudulent activity (e.g., manipulating orders, fake reviews)
Violation of applicable food safety or other laws
Breach of these Terms
You may also request to deactivate your listing at any time by contacting GDS support.
8. Intellectual Property
You grant GDS a non-exclusive licence to use your restaurant name, logo, menu content, and images for the purpose of listing and promoting your restaurant on the Platform.
9. Liability
GDS is not liable for losses arising from your own failure to update menu availability, incorrect order preparation, or violations of food safety law. You agree to indemnify GDS against claims arising from the food you prepare and supply through the Platform.
10. Support & Grievances
Email: gujaratdeliveryservice@gmail.com
Phone: +91 7096250543
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India, with courts at Gondal, Gujarat having exclusive jurisdiction over any disputes.
12. Changes to These Terms
GDS may revise these Terms periodically, including as it expands to new cities. Continued use of the Vendor Panel after such changes constitutes your acceptance of the revised Terms.
