Terms & Conditions
Effective Date: Jun 18, 2026
Last Updated: August 13, 2026
These Terms & Conditions ("Terms") govern your use of the Gujarat Delivery Service ("GDS", "we", "us", "our") mobile application and website (together, the "Platform"). By registering on or using the Platform, you ("Customer", "you") agree to be bound by these Terms.
1. About GDS
GDS is a technology platform that connects Customers with local restaurants ("Restaurant Partners") and independent delivery personnel ("Delivery Partners") to facilitate the ordering and delivery of food within the city/cities where GDS currently operates. GDS is currently operational in one city and plans to expand to additional cities in Gujarat over time; availability of the Platform and specific features may vary by city.
GDS acts as an intermediary/marketplace facilitator between Customers and Restaurant Partners. GDS is not the manufacturer, preparer, or seller of the food items listed on the Platform — that responsibility lies with the respective Restaurant Partner, except where GDS operates its own delivery fleet as described below.
2. Eligibility & Account Registration
You must be at least 18 years old to create an account and place orders on the Platform.
Registration requires a valid mobile number, verified via OTP.
You are responsible for maintaining the confidentiality of your account and for all activity under your account.
You agree to provide accurate delivery address and contact information. GDS is not liable for delivery failures caused by incorrect information provided by you.
3. Placing Orders
Menus, prices, and availability are set by individual Restaurant Partners and may change without notice.
Order confirmation is subject to acceptance by the Restaurant Partner. GDS reserves the right to cancel any order that cannot be fulfilled (e.g., item out of stock, restaurant closed, delivery area unavailable).
Estimated delivery times are indicative and may vary due to traffic, weather, order volume, or other factors beyond GDS's control.
4. Payments
Payments may be made online (via Razorpay) or via Cash on Delivery, as available at checkout.
All online payments are processed securely through Razorpay. GDS does not store your payment card or banking credentials.
Prices displayed include applicable taxes unless stated otherwise. Delivery charges, platform fees, or surge charges (if any) will be clearly shown before you confirm your order.
5. Delivery
Orders are delivered by GDS's own Delivery Partners.
You must be available at the provided delivery address during the estimated delivery window. GDS is not responsible for delays caused by your unavailability or inaccurate address details.
Please refer to our separate Cancellation Policy and Refund Policy for details on order cancellations and refunds.
6. Customer Conduct
You agree not to:
Use the Platform for any unlawful purpose
Provide false information during registration or ordering
Abuse, threaten, or harass Restaurant Partners, Delivery Partners, or GDS staff
Attempt to interfere with the security or proper functioning of the Platform
GDS reserves the right to suspend or terminate accounts that violate these Terms.
7. Food Quality & Complaints
GDS facilitates delivery but does not prepare food. Quality, hygiene, and accuracy of food items are the responsibility of the Restaurant Partner.
If you receive an incorrect, damaged, or missing item, please report it through the app or by contacting support within a reasonable time of delivery (see Section 10), so we can investigate and, where applicable, process a refund per our Refund Policy.
Customers with specific allergies or dietary requirements should independently verify ingredients with the Restaurant Partner before ordering. GDS is not liable for allergic reactions or adverse effects arising from food consumption.
8. Limitation of Liability
To the maximum extent permitted by applicable law, GDS's liability for any claim arising out of your use of the Platform is limited to the value of the specific order giving rise to the claim. GDS is not liable for indirect, incidental, or consequential damages.
9. Intellectual Property
All content on the Platform, including the GDS name, logo, app design, and content, is the property of GDS and may not be used without prior written consent.
10. Support & Grievances
For order issues, complaints, or general queries:
Email: gujaratdeliveryservice@gmail.com
Phone: +91 7096250543
11. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Gondal, Gujarat.
12. Changes to These Terms
GDS may update these Terms from time to time to reflect changes in our services, including as we expand to new cities. Continued use of the Platform after changes constitutes acceptance of the updated Terms.
