Refund Policy
Effective Date: June 18, 2026
Last Updated: August 13, 2026
This Refund Policy explains when and how Customers of Gujarat Delivery Service ("GDS") are eligible for a refund.
1. When You Are Eligible for a Refund
You are eligible for a full refund to your original payment method in the following situations:
Cancellation before restaurant acceptance: You cancelled the order before the Restaurant Partner accepted it (see Cancellation Policy).
Order cancelled by GDS or the Restaurant Partner: The order was cancelled due to item unavailability, restaurant closure, serviceable area issues, or other reasons on GDS's or the restaurant's end.
Non-delivery: Your order was not delivered within a reasonable time and GDS was unable to complete the delivery.
Wrong or missing item(s): You received an incorrect item, or part of your order was missing, and this is confirmed after investigation.
Damaged/spilled order: Your order arrived damaged, spilled, or in a condition unfit for consumption due to a handling issue on the restaurant's or delivery partner's part.
2. When Refunds Do Not Apply
Refunds are generally not provided in the following situations:
The order was cancelled after the Restaurant Partner had already accepted and begun preparing it
You changed your mind after the food was prepared and/or dispatched for delivery
The complaint relates to personal taste preference rather than an error in the order
The complaint is raised after an unreasonable delay from the time of delivery, making verification impractical
3. How to Request a Refund
Report the issue through the "Help" section of the app for the relevant order, or contact support directly (details below), as soon as possible — ideally within a few hours of delivery.
Provide relevant details (order ID, description of the issue, and photos where applicable, e.g. for wrong/damaged items).
GDS will review the complaint, which may include checking with the Restaurant Partner and/or Delivery Partner involved.
4. Refund Processing Time
Once approved, refunds for online payments are processed back to your original payment method (via Razorpay).
Refunds typically reflect in your account within 5–7 business days, depending on your bank or payment provider's processing time. GDS is not responsible for delays caused by banks or payment networks once the refund has been initiated on our end.
For Cash on Delivery orders, if a refund is due (e.g., order not delivered after payment was collected), GDS will coordinate directly with you on the refund method.
5. Partial Refunds
Where only part of an order is affected (e.g., one missing item in a multi-item order), GDS may issue a partial refund proportionate to the affected item(s) rather than the full order value.
6. Contact for Refund Queries
Email: gujaratdeliveryservice@gmail.com
Phone: +91 7096250543
